Refund Policy

At Soulful Spoons, we are committed to delivering the finest, freshly-made spices to our customers. We take great care in packaging and dispatching our products to ensure they reach you in the best condition. Due to the perishable nature of our products, we have a strict refund policy to maintain the quality and integrity of the items we sell.

1. No Refund After Dispatch

Once your order has been dispatched, no refund will be issued under any circumstances. Since our spices are perishable and require optimal storage conditions, we cannot accept returns or offer refunds once the items have left our warehouse.

2. Refund Before Dispatch

If your order has not yet been dispatched, you may request a full refund. To be eligible for a refund, your request must be made before the shipment is processed. Once your order is shipped, the refund request will no longer be applicable.

3. How to Request a Refund

• To request a refund, please contact us immediately via our customer service at +918884811123
• If your order is eligible for a refund (before dispatch), we will initiate the refund process as soon as possible. Please note that the refund may take 5-7 business days to reflect in your account, depending on your payment method.

4. Quality Assurance

We take immense pride in the quality of our spices. If, in the rare case, there is a mistake in the order (such as wrong items or defective packaging), please contact us immediately, and we will resolve the issue as quickly as possible.

Thank you for shopping with Soulful Spoons. We appreciate your understanding of our refund policy, designed to protect both our customers and our business.